Privacy Policy
Your privacy matters to us at korexentvia
Introduction and Our Commitment
At korexentvia, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website at korexentvia.com or use our investment analysis and strategy services. We're committed to being transparent about our data practices and giving you control over your personal information.
This privacy policy applies to all visitors and users of our services, whether you're browsing our educational content, participating in our learning programs, or engaging with our investment analysis tools. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Important Notice
By using our website or services, you agree to the collection and use of information as described in this policy. If you don't agree with our practices, please don't use our services.
Information We Collect
We collect different types of information to provide and improve our services. Here's what we gather and why:
Personal Information You Provide
- Contact details when you reach out to us or sign up for programs
- Financial experience and investment goals during consultations
- Learning preferences and educational background for program customization
- Payment information when you purchase our services (processed securely through third parties)
- Feedback and communications you send us
Information We Collect Automatically
- Website usage data, including pages visited and time spent
- Technical information like your IP address, browser type, and device details
- Cookies and similar technologies to improve your browsing experience
- Referral sources and how you found our website
About Cookies
We use cookies to remember your preferences, analyze site traffic, and personalize content. You can control cookie settings in your browser, but some features may not work properly if cookies are disabled.
How We Use Your Information
Your information helps us provide better services and support your investment education journey. We use your data for several specific purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Providing our services | Contact info, preferences, payment details | Contract performance |
| Customer support | Contact details, service history | Legitimate interests |
| Educational content delivery | Learning preferences, progress data | Contract performance |
| Website improvements | Usage analytics, feedback | Legitimate interests |
| Marketing communications | Contact details, interests | Consent |
| Legal compliance | Various as required | Legal obligation |
We don't sell your personal information to third parties. We may use aggregated, anonymized data for research and industry insights, but this won't identify you personally.
Sharing and Disclosure
We're selective about who we share your information with. Here are the situations where we might share your data:
Service Providers
We work with trusted third parties who help us operate our business, such as payment processors, email service providers, and website hosting companies. These partners can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll also share information if necessary to protect our rights, prevent fraud, or ensure user safety.
Business Transfers
If korexentvia is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes and how they affect your privacy rights.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If your personal information is inaccurate or outdated, you can ask us to correct it. We'll update our records promptly.
Delete Your Information
In certain circumstances, you can request that we delete your personal information. Some data may need to be retained for legal or business purposes.
Restrict Processing
You can ask us to limit how we use your information, particularly for marketing purposes or if you dispute the accuracy of your data.
Opt Out of Marketing
You can unsubscribe from our marketing emails at any time using the link in our emails or by contacting us directly.
File a Complaint
If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner.
How to Exercise Your Rights
To make any of these requests, contact us at contact@korexentvia.com or call +61409832764. Please include your full name and enough detail to help us locate your information. We may need to verify your identity before processing your request.
Data Security and Protection
We take data security seriously and use multiple layers of protection to keep your information safe:
Technical Safeguards
- SSL encryption for all data transmitted to and from our website
- Regular security audits and vulnerability assessments
- Secure servers with restricted access and monitoring
- Regular data backups stored in secure, encrypted formats
Administrative Safeguards
- Staff training on privacy and security best practices
- Access controls limiting who can view your information
- Regular review and updating of our security policies
- Incident response procedures for any security breaches
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy:
| Information Type | Retention Period | Reason |
|---|---|---|
| Contact information | Until you ask us to delete it | Ongoing service provision |
| Learning program data | 3 years after program completion | Certification records, support |
| Payment information | 7 years | Legal and tax requirements |
| Website analytics | 2 years | Service improvement |
| Marketing preferences | Until you unsubscribe | Compliance with preferences |
After these periods, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes like resolving disputes.
International Data Transfers
Your information is primarily processed and stored in Australia. However, some of our service providers may be located overseas, including in the United States and European Union.
Overseas Transfers
When we transfer your information overseas, we ensure adequate protection through:
- Selecting providers in countries with adequate privacy laws
- Using standard contractual clauses approved by privacy regulators
- Requiring service providers to implement appropriate security measures
- Regular monitoring of overseas processing arrangements
We won't transfer your sensitive information overseas without your explicit consent or unless required by law.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new effective date
- Sending email notification to registered users about material changes
- Displaying a prominent notice on our homepage for at least 30 days
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Version History
This policy was last updated on January 15, 2025. Previous versions are available upon request. Material changes include updated data retention periods and clarifications about overseas transfers.
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users between 13 and 18, we recommend getting parental consent before using our services, especially our paid programs. We may require parental consent for certain activities involving minors.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we'd be happy to help:
Email: contact@korexentvia.com
Phone: +61409832764
Mail: 61 Casey Ave, South Mackay QLD 4740, Australia
Our privacy officer will respond to your inquiry within 5 business days.